Our customers are the heart and soul of everything we do at Eagle Technology, Inc., and each one of them has an exciting story to tell! Our new Q&A series will allow us to spotlight some of our most passionate customers and the role they play in the maintenance industry as we learn more about their stories and backgrounds.

I studied Office Administration, I also worked as a Production Assistant and was involved in purchasing and administrative duties which broadened my experience. My supervisor noticed my potential, and I was promoted to be the Quality Inspection Auditor. For this position, I did the final inspections on parts before sending the parts to our customers. While fulfilling my duties, I applied for the buyer position and received yet another promotion. I was made the buyer in the company. As a buyer, I did not only purchase for logistics, but I also regularly
purchased for production, quality, and the maintenance department. Things were going well until our whole company got retrenched and had to liquidate completely,

but any new challenge a person faces creates room for growth.

While retrenched, I worked with my brother in our family-owned company, Construction Kings. I helped him with negotiations, purchasing, administration duties, transport, and anything to assist the business to grow. It was not very long, and I received a job offer from Q-Plas to be their Technical Administrator. From day one, I was always dedicated and went the extra mile to do my work to the best of my ability.

Initially, working at Q-plas Automotive was a bit of an adjustment as I had not worked in the maintenance department before. It took some time, but I have grown and learned a lot in this department. I have even had the opportunity to train people to use maintenance software. I was appointed as the system administrator for Proteus Maintenance Software along with my manager Leroux Harmse. We decide on all the system changes, which direction we want to go with the software, and how we want our staff to use it.

My daily tasks include purchasing, coordinating, and delivering materials, receipting goods into stock, planning, and implementing preventative maintenance, predictive maintenance, inspection services, load testing for all cranes, and planning and executing the tool room preventative maintenance plan.

I am also responsible for downtime analysis on a system and manual job cards, processing of invoices, creating purchase order requisitions, purchase orders, and other general administrative duties.

Besides a few bugs, which one would expect when working on a new system, most people at   Q-Plas have been very optimistic about Proteus MMX. It is better for the environment, and the inspection sheets on Proteus MMX are simple to design and simple for the workers to complete. Although it is an adjustment for people working in the industry for a long time to move away from the paper system, it makes the process faster. For example, it is quick and easy for an auditor to see when the last time was, we did preventive or predictive maintenance on equipment.