“My office is too hot.” My room is too cold-it’s freezing in here!”

How do I get maintenance to come in and fix the broken toilet?

I left a message with somebody in the maintenance department last week that the light bulbs are out in the warehouse and they’re still not replaced!”

Sound familiar? Just dealing with HVAC issues alone during summer months can bog down your maintenance department, cause havoc with employee schedules, and force maintenance managers to deal with unhappy tenants and employees… who are too hot, too cold, and never “just right.” Add all of the other maintenance challenges on a day-to-day basis, and it feels like you’ll never catch up.

The solution is easy: Eagle Technology’s ProLink Service Request module for Proteus CMMS and EAM software. ProLink is a web-based application that allows non-technicians like tenants, employees, and non-maintenance staff to send remote service or repair requests either to a ProLink Service Request Administrator or directly into the Proteus database simply by accessing a URL.

Benefits of ProLink Service Request Module:

  • Request can be simple: just basic information about the asset and service required
  • Reduces calls and emails to the maintenance department staff
  • Generates quicker response time and faster repairs and service
  • Requesters are informed of service status and completion through email
  • Improves occupant/tenant satisfaction
  • ProLink administrators can approve, deny, modify and track service requests
  • Improved service levels can improve asset life, and reduce overall maintenance costs

There are two versions of ProLink available:

The Standard mode is for non-maintenance personnel. Service requests are reviewed by a ProLink Service Request Administrator who can then review, accept, deny, or modify the service request before it becomes a work order in Proteus.

The Direct mode is for maintenance personnel. Service requests sent in through ProLink automatically become a work order in Proteus.

 

For buildings with multiple tenants, like office complexes, or schools, medical campuses, apartment buildings, or malls, both modes provide optimal efficiency and response capacity. Manufacturing plants, warehouses, and hotels—every facility can benefit from having the ability to enter remote service requests in “real time.”

Requestor workstations may be located throughout a facility or campus, across the state, or around the world.

Simple maintenance requests can be handled quickly and easily with the Standard Mode, while more serious demand maintenance (DM) issues and preventive maintenance (PM) tasks can be managed through the Direct Mode interface.

 

There are two categories of ProLink Service Request users:

Requestors can submit service requests through a customizable web page. Requesters will receive email notification when the request is received, and when it is approved, denied, or modified, when the status changes, and when it is complete.

Administrators can review, modify, accept, or deny requests. They can configure the Requestor and Service Request Administrator screens to hide certain fields, require them to be filled out, or rename fields depending on the need of the facility and maintenance staff.

Once the Service Request is accepted, it becomes a Proteus DM (Demand Maintenance) Work Order.

Eagle Technology’s Proteus is a full-featured maintenance and asset management software system designed to help companies increase their return on investment while decreasing the cost of operation. Proteus integrates asset management, maintenance management, inventory, labor and purchasing functions for improved scheduling, cost reduction, resource planning and more. Proteus offers a number of optional modules, in addition to ProLink Service Request.

For a limited time, purchase Eagle Technology’s Proteus software and get the ProLink Service Request module FREE! Up to a $2495 value!

For more information on this outstanding promotional offer, or on Eagle’s other CMMS software and training programs, and how you can benefit from Eagle Technology’s line of Proteus CMMS and EAM platforms, please feel free to contact one of our team members. Call us at +1 (262) 241-3845 or 1-800-388-3268 (Toll Free US and Canada).