Support Center

Proteus MMX, a web-based Computerized Maintenance Management System, is a cost-effective tool for Facility and Enterprise Asset Management. It reduces costs by capturing data, schedules, and expenses related to parts, assets, and labor. The data captured provide management information relating to lifecycle, reliability, replacement timing, and manpower requirements to keep your facility or factory running with occupant comfort and minimal downtime. The software provides a cost-effective maintenance management solution for any size organization.

Call us at 1-262-241-3845 (7:30am-4:30pm Central Time) Email: support@eaglecmms.com

The Help icon (for training and support ticket access) is in the upper right corner of the main screen, this will provide access to the knowledge base URL and Submit ticket form.

Proteus MMX is supported with Internet Explorer 11, Microsoft Edge, and the most recent releases of Google Chrome, Safari, and Mozilla Firefox.

For an optimal experience when accessing Proteus MMX, earlier releases of Internet Explorer prior to IE 11 should not be used.

Proteus MMX is available as either a Cloud installation or On-Premise. For our Cloud installations (Recommended), the database is hosted by Eagle Technology, with software updates and maintenance as well as daily backups. The second option, On-Premise, is to install the software at your location, on your servers and with updates and database administration handled by your staff.

The parts page within Proteus MMX contains a “dictionary” or master list of parts. These entries can then be assigned as Stockroom Parts with quantities and cost recorded. The same part can be assigned to multiple stockrooms, so there is often no need to clone parts.

A move ticket log records when some quantity of a stockroom part is transferred from one stockroom to another, and a transaction log keeps track of when the part quantity in a stockroom is increased, decreased, or adjusted without being moved between stockrooms.

Proteus MMX Mobile is available for both Android and iOS devices.

Additional modules allowing single-sign with Active Directory or equipment status with BacNET® can be added to your Proteus MMX install. Eagle’s PDI seamlessly interfaces with Delta Controls’ ORCAview Building Automation System (BAS) and the BACnet environment. See our list of Building Automation Partners for details.

Integration with many purchasing and reporting systems is available by an XML-based web services Application Programming Interface (API) – you may need professional services by Eagle Technologies to complete this integration depending on the exact system in use, contact us with the version and name of the system you would like to integrate with for details

The Proteus MMX core functional areas are licensed per named user. There is no limit on how many of these users may be logged in concurrently.

Yes, daily off-site backups are made for our cloud Proteus MMX customers.

Yes. We can provide an import template spreadsheet to populate your Proteus MMX install at go-live, or import data available in COBie format.

There is no practical limit on the amount of data that can be stored and no limit on the number of records for assets or work orders. Cloud-based clients must use Proteus MMX as a CMMS or EAM system and not as a general file store for documents unrelated to facility management unless other arrangements have been made with Eagle Technology.